Building Smarter Communication Platforms with AI, Cloud, and Salesforce

Inventam Tech Solutions helps communication and media companies enhance customer engagement, unify messaging systems, and deliver secure, real-time collaboration experiences through automation, analytics, and scalable cloud solutions.

Disconnected Systems and Fragmented Engagement Limit Communication Performance

Enterprises in telecom, media, and communications often manage multiple tools for customer
service, marketing, and billing — causing delays, data silos, and poor visibility across customer
touchpoints. Scaling personalized communication while maintaining security and compliance has become a
major challenge.

Customer Data Fragmentation

Disjointed CRM and customer interaction data

Lack of Marketing Automation

Manual campaign workflows without automation

Limited Journey Visibility

Difficulty tracking customer journeys across voice, chat, and digital channels

Global Compliance Challenges

Compliance and data governance concerns across global operations

Deliver Seamless, Secure, and Scalable Communication Experiences

Inventam helps communication providers modernize with AI-powered automation, omnichannel CRM integration, and analytics-driven engagement systems. We build unified communication solutions tailored for telecom operators, SaaS communication tools, and collaboration platforms.

Messaging & Collaboration Solutions

Real-time chat, video conferencing, and event management tools.

Customer Engagement Automation

AI chatbots, ticket routing, and self-service support.

Unified CRM for Telecom

Salesforce Service Cloud customization for telcos and ISPs.

Omnichannel Analytics

Track and improve engagement across calls, chat, email, and social media.

Personalized Engagement at Scale with Salesforce Service Cloud

Inventam customizes Salesforce Service Cloud and Marketing Cloud for telecom and media enterprises to manage millions of interactions seamlessly.
We help teams automate service requests, track SLAs, and enable proactive support using AI insights and predictive analytics.

Salesforce Service Cloud for omni-channel service management

Marketing Cloud for campaign automation

Einstein AI for predictive customer engagement

Integration with messaging platforms and communication APIs

Salesforce Service Cloud

Marketing Cloud

Predictive Customer Engagement

Messaging Platform Integration

Turning Customer Conversations into Long-Term Loyalty

Omnichannel CRM for a Telecom Customer Service Division

Challenge

Customer service teams used different systems for chat, email, and call support, creating inconsistent experiences.

Solution

Inventam deployed Salesforce Service Cloud with omnichannel routing, automated workflows, and AI-based sentiment tracking.

Results

Reimagine Customer Engagement in the Communication Era

Automate, personalize, and scale communication systems that connect teams and customers
globally. Schedule a consultation with Inventam’s communication technology specialists today.

Industry Communication

Building Smarter Communication Platforms with AI, Cloud, and Salesforce